Is this one of those generic bots that frustrate customers?

No. OyeIA doesn't memorize a script — it queries your system live every time (catalog, stock, calendar, CRM) and replies with the real-time information. It doesn't make up prices when it doesn't know them, doesn't make up hours when your business is closed, and hands off to your team with full context when a case goes beyond the bot. That's the difference between an autoresponder and a system.

What happens when the bot doesn't know something or makes a mistake?

Three protection layers: (1) when it doesn't have an answer, it hands off to a human agent instead of inventing — and the customer gets a positive-language message, never a flat "we don't have it"; (2) if the system detects it's about to send a dubious data point (a price, an hour), it blocks it before sending; (3) we audit each day's conversations with an automated system that flags real errors and we fix them within hours. With our latest client activation, that system caught 6 real errors in a single morning — all corrected before noon.

Can you connect my existing system (catalog, calendar, CRM)?

Yes, and that's what changes the result. If your business uses Odoo, Google Calendar, a CRM like HubSpot, or a custom ERP, OyeIA queries it live whenever the customer asks. Today we have an auto parts distributor in Chimbote querying inventory and pricing on their Odoo on every conversation, and an aesthetic center in the same city syncing its calendar. We assess it on the discovery call — most Peruvian systems are within reach.

How does it learn to talk like my business?

There's a tuning process that runs for the first 2-3 weeks after launch. We start with the system answering live, monitor every real conversation, and each day we adjust: tone, handoff rules, catalog, follow-up flows. You see every change in your service updates panel, without having to ask. After those first weeks, improvements continue month after month — the bot evolves with your business, it doesn't stay frozen.

What if I already have someone handling WhatsApp?

OyeIA doesn't replace your team — it empowers it. The system handles the repetitive stuff (prices, hours, availability, stock) instantly, while your team steps in for cases that genuinely need a person. When an agent takes over a conversation manually, OyeIA detects you're typing and goes silent automatically; when you leave the conversation, it resumes responding. Less repetitive workload, more closings.

How do I choose between OPERA and CONECTA?

Ask yourself one question: do you want us to run the system for you, or do you want to own it and run it yourself? If you want results without touching anything technical, OPERA: a monthly fee and we handle everything. If you have a technical team or want full control of your infrastructure and data, CONECTA: one-time payment, the system is yours, no lock-in.

How long until it goes live?

OPERA goes live in hours: confirm the setup, send us your business info (catalog, prices, FAQs) and your WhatsApp starts answering the same day or the next. CONECTA takes 1–2 extra days to provision your own server.

Do I need technical knowledge?

None at all. We install everything, configure the flows, and train your team. You just scan a QR code with your WhatsApp Business and the system goes live.

What does the OPERA monthly fee cover?

24/7 operation, maintenance, continuous assistant improvements, support and your results panel. It isn't software rent: it's a team making sure your assistant never goes down or embarrasses you in front of your customers.

Is there a minimum contract?

OPERA has a 3-month minimum when you take the campaign setup price (S/490 instead of S/890) — the discount buys the commitment. Prefer no minimum? The setup goes at the regular price. CONECTA has no minimum: the system is yours from day one.

What happens if I stop paying?

On OPERA the service pauses and we reactivate it whenever you want — no penalties. On CONECTA the system is yours: if you skip the annual renewal you lose OyeIA support and the panel, but your server, number and data are still yours.

Yes. On CONECTA all data lives on your own server, under your control. On OPERA we manage the infrastructure with per-client isolation and the same security practices. Either way, your data belongs to you — always.

How many conversations can it handle?

OPERA starts at S/300/month for typical volumes: bookings, inquiries, moderate orders. High-volume businesses — delivery, intense retail — scale the monthly fee with real conversation volume. We size it with you, and we never cut service without warning.

Can I pay in installments?

Yes, case by case. On CONECTA the one-time payment can usually be split into 2 or 3 parts at project start. Message us on WhatsApp.

Can I switch plans later?

Yes, both ways. Many businesses start on OPERA and migrate to CONECTA with their own server as they grow — your number, data and conversations carry over. And if you no longer want to run your own system, we take it over and you move to OPERA.

SMART HANDOFF

The bot knows when it doesn't know — and passes the baton to a person.

Without your customer repeating anything, on the same WhatsApp. It serves the customer and serves the business: one number, two sides.

See a demo How it works ↓

OyeIA

OyeIAen línea

Message

Una sola conversación. El bot sabe cuándo pasar la posta — y el cliente nunca repite.

THE FEAR

“My fear is the bot embarrassing me with my customers. The one who looks bad is me, not the bot.”

Automating is scary for one reason: the bot messing up with your customer. The handoff is the safety net. That's why it's the first thing we solve — everything else only becomes believable once you know that, if the bot hesitates, a person steps in right away.

How does a bot-to-human handoff work on WhatsApp?

DEFINITION

The handoff is the moment the assistant passes the conversation to a person on your team. The bot detects it shouldn't continue alone (it's not sure, the customer asks for a human, or the case is sensitive), summarizes the whole case and hands it to an agent in the same WhatsApp chat. The customer repeats nothing and, to them, it's still one single conversation.

In OyeIA the handoff is not a “I didn't get it, message this other number.” It's a transfer with context: the agent receives the thread, the case summary and where it lands (their mobile or the team panel).

Five moments where the handoff saves you

Each one is a “yes, but what if…?” from the owner, solved.

The bot isn't sure

It doesn't invent: it summarizes the thread and passes it to a human.

Your customer never gets a false answer.

They ask for a person

It hands off right away, without insisting or stalling.

Zero friction, no customer trapped with the bot.

They write after hours

It attends, captures the details and intent, and notifies the team.

The lead doesn't bounce: a person picks it up on return.

Sensitive case or complaint

It escalates immediately — it knows this isn't to be automated.

You protect the relationship right where it matters most.

The human takes over

The bot steps aside (no double replies) and hands over the context.

Your agent replies from their mobile or the panel, with the full thread.

How it works, step by step

Detects

The assistant recognizes it shouldn't continue alone: it hesitates, they ask, or the case is sensitive.

Summarizes

It builds a case summary from what the customer already said — nothing is lost.

Routes

It sends it to the right person: the salesperson's mobile or the team panel.

Replies

The agent steps into the same WhatsApp, with all the context in view.

Returns

Once resolved, the conversation can go back to the bot for follow-up.

One WhatsApp, two sides

The handoff is the bridge between the two.

What your customer sees

One smooth chat. They never notice it went from bot to person — they repeat nothing.

What your business sees

The routing, the transferred context and who's handling it. Plus commands and reports from the same chat.

Reliable because it knows when to stop

Reliability doesn't come from the model, it comes from the system around it: guardrails that hold, a handoff when the bot hesitates, and metrics that prove it.

Escalates

when it hesitates, instead of improvising

With context

the agent receives the full case

24/7

after hours the lead still isn't lost

Security and data →

Questions about the handoff

Does the customer notice it switched to a human?+

Only if you want. By default it's one smooth conversation; we can introduce the agent by name or keep it transparent — you set the tone.

Does the conversation land in a new app or in my WhatsApp?+

Where you already work. The agent can reply from their own mobile on WhatsApp or from the team panel. No new app to learn.

Does it work after hours?+

Yes. The bot is on 24/7: if no one on the team is available, it captures the customer's details and intent and notifies the team to pick it up as soon as they're back.

Can I take over the conversation from my phone?+

Yes. Your team can take any conversation from their WhatsApp and the bot steps aside so it won't reply over them.

What about sensitive data?+

Sensitive cases (complaints, health data, returns) are handed to a person immediately: the bot knows that isn't to be automated.

Is context lost when the human steps in?+

No. That's exactly the point: the agent receives the full thread and a case summary, so the customer doesn't have to repeat anything.

See the handoff in action

We'll show you how it would look in your WhatsApp, with your information.

See a demo on WhatsApp See plans