Question 1

Is this one of those generic bots that frustrate customers?

Accepted Answer

No. OyeIA is trained on your business information — your pricing, services, hours, and communication style. Responses are natural and specific. If the system can't resolve something, it transfers the conversation to your team with full context.

Question 2

How long until it's active?

Accepted Answer

Between 3 and 5 business days for Essential and Professional plans. The Corporate plan may take 5 to 7 days due to additional dashboard and advanced flow configuration.

Question 3

What if I already have someone handling WhatsApp?

Accepted Answer

OyeIA doesn't replace your team — it empowers it. The system handles the repetitive stuff (pricing, hours, availability) instantly, while your team steps in to close sales and handle complex cases. Less workload, more closings.

Question 4

Do I need technical knowledge?

Accepted Answer

None at all. We install everything, configure the flows, and train your team. You just scan a QR code with your WhatsApp Business and the system goes live.

Question 5

What happens if I want to stop using OyeIA?

Accepted Answer

The infrastructure is yours. If you decide not to renew, you simply stop using the service. No lock-in contracts, no penalties. Your data always belongs to you.

Question 6

How many conversations can it handle?

Accepted Answer

The Essential plan supports up to 400 conversations per month (5-7 messages each). Professional and Corporate plans have no fixed limit: it depends on your server capacity, which we size based on your volume.

Question 7

Is my information safe?

Accepted Answer

Yes. On Professional and Corporate plans, all data lives on a server you control — not on a third-party platform. On Essential, we manage the infrastructure with the same security practices.

Question 8

What does the annual renewal include?

Accepted Answer

The renewal covers infrastructure maintenance, system updates, ongoing technical support, and access to new features. It's not a fee for using the system — it's the cost of keeping the servers and services running.

Question 9

Can I switch plans later?

Accepted Answer

Yes. If you start on Essential and your business grows, we migrate you to Professional or Corporate — you only pay the price difference and any additional configuration. Your data, number, and conversations carry over.

Question 10

What happens if I exceed the 400 conversations on the Essential plan?

Accepted Answer

We warn you before you hit the limit. You have two options: pay for an extra conversation package, or upgrade to Professional (no fixed cap). We never cut service without notice.

Question 11

Can I pay in installments?

Accepted Answer

We arrange payment plans case by case. Message us on WhatsApp to discuss: typically the one-time payment can be split into 2 or 3 parts at the start of the project.

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